IT Service Desk Technician
Verus is looking for a client focused IT Service Desk Technician to provide remote technical support to our clients. This role is responsible for maintaining service excellence through:
- Providing first level contact and communicating resolutions to customer issues
- Monitor service desk for client submitted tickets and resolve based on priority
- Install, support and troubleshoot hardware and software issues remotely
- Properly escalating to senior engineers for next level support
- Guide client end users through issue resolution process
- Following up with customers to provide feedback and seek complete problem resolution
- Documenting and maintaining customer service records
- Utilizing excellent customer service skills to convert customers into fans
- Other duties as directed
The most successful Verus engineers have the following skills:
- Excellent technical problem solving and analytical skills, as well as time management
- Strong attention to detail and track record of delivering high quality work
- Ability to build and enhance positive working relationships with peers and clients
- Excellent oral and written communication skills
- Desire for continued learning and personal growth
- Proficiency in MS Office products, Windows and MAC operating systems, Windows-based servers, remote support tools, basic understanding of computer networking, switching, firewalls and system setup and repair.
