Come and join a team where we solve a wide array of technology issues, build individual skill sets, and have a good time doing it!
We are looking to add a well-experienced Service Desk Specialists to our team. Verus provides employees opportunities for growth and learning while servicing our dynamic customer base. Our customers depend on us as their technology consultants, and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.
What do Service Desk Specialists at Verus Do?
- Balance daily workload, answering and prioritizing calls and tickets
- Install, support, and troubleshoot software and hardware issues remotely
- Gather technical information for Engineers or on-site escalations
- Be part of a rotation responding to after-hours calls and emergencies to mitigate client downtime
- Perform on-site support at client sites when necessary
- Maintain client environments with special attention to security on all data and voice systems
- Exceed customer expectations of service and know-how with every client interaction
- Maintain internal knowledgebase and ticketing information on an ongoing basis
- Other duties as assigned
Minimum Qualifications:
- Minimum 2 years experience
- Education: Microsoft Certification or Two-year college degree in Information Technology; or equivalent experience
- This position is not an entry-level position and will require a combination of skills and experience for consideration
What does it take to be a Service Desk Specialist?
- Two years related experience with helpdesk/desktop support in a professional environment
- Call center or client-facing experience Preferred
- Strong PC Operating System, hardware, and networking fundamentals
- Active Directory, managing user accounts, M365, security groups, and permissions
- Systems: file servers, file Structure, and folder permissions, print servers
- Networking: Basic understanding of networking including switching, firewalls, and ISP
- Willingness to go above and beyond to resolve client issues
- Spam Filtering
- Data Backup and Restore Fundamentals
- Security: Identifying and resolving malicious software issues
- Enjoy Working with dynamic clients and the latest technology
BENEFITS & COMPENSATION:
- Healthcare Benefits offered
- Utilization compensation bonus
- On-call compensation
- Free home-cooked breakfast Monday and Friday, with snacks and a stocked fridge full of edibles and refreshments the entire week
- Salary commensurate with experience
Qualified individuals can send resume and cover letter to careers@veruscorp.com
