VoIP: An Integral Piece of Your Network Infrastructure
Functional work spaces, global talent, and a much shorter commute… The modern office is no longer one of sectioned-off cubicles. Instead, team members can collaborate around the world without ever leaving the comfort of their living room. While it is certainly benefitting many business’ ability to bring in incredible staff without paying for relocation expenses and mileage reimbursements, it does present a unique problem when it comes to keeping in touch.
A Modern Solution to a Modern Problem
One good thing about a traditional office is the customer’s ability to transfer calls to exactly who they need when they need them through a common office phone number. This would typically look like dialing into a receptionist, who then directs the customer’s call to the appropriate extension.
In a modern office, though, a problem arises. With no office phone for remote workers, it can be much more difficult to get in touch with the appropriate party. That’s where VoIP (Voice over Internet Protocol) comes in.
VoIP is different than a traditional telephone service because all information is sent over a network connection. It totally negates the need for a traditional phone line in your office or for your remote workers. Instead, all conference calls, video telephony, and phone calls are conducted through the network. Better yet, the data from these calls is automatically stored in the cloud, eliminating the need for additional recording software.
When a call comes in to your office seeking a particular person, the receptionist can forward the call along an internet connection, just as they would a traditional phone line. There’s no need to take a message or notify the intended recipient. Instead, the customer can be automatically connected to the business “number” established through your VoIP provider without necessitating separate business phones. That means better customer service, faster problem solving, and big savings when it comes to purchasing cell phones.
VoIP Security: Safety Meets Functionality
Like all components of your network, VoIP functions must be kept secure within your network. Business often have real fears about calls being recorded without their knowledge, call logs being leaked from the cloud, denial of service attacks from hackers, and paying for data use that is racked up from a hacker using the service without the network owner’s knowledge.
The good news is that VoIP security concerns can easily be mitigated with a strong network security system that is already protecting all of your non-telephonic data. If you trust your cybersecurity system to protect your confidential client records, it can do the same for your VoIP calls.
Working with a trusted cybersecurity company like Verus Corp means that you can enjoy the benefits of VoIP without worrying about confidentiality compliance, data leaks, or call log recording. For businesses in highly regulated industries, such as financial services and healthcare, Verus has years of experience designing networks that meet the most exacting data security compliance requirements.
The more layers of security – on the perimeter, inside the network, and at the user level – the better protected you will be. Verus offers specific IT security products to help protect your valuable data, including data that comes through your VoIP connection.